We listened to patient feedback and amended our appointment system in October 2014. The appointment system is a mixture of pre-bookable routine appointments and urgent appointments booked through GP led telephone triage.
If you need a routine appointment, maybe a routine medication review, then you can book online or through the reception in the usual way.
Should you need to be seen sooner for a more urgent medical problem, then the receptionist will arrange for a GP to call you back. The GP will then discuss your problem over the phone and arrange a face-to-face review if needed, within a clinically appropriate time frame. Some problems will be managable over the phone, others may need a nurse appointment and others a face-to-face GP consultation.
This responsive system offers availability to cater for many different sections of our patient population. While many practices have removed the ability to pre-book a routine appointment, we recognise that this is valued by the elderly, vulnerable patients and those with chronic disease and long term conditions.
The telephone triage system allows the GP to direct you to the best professional to manage your problem first time, while at the same time offering the opportunity to try to fit an appointment around work or school.
We now offer standard 15 minute appointments to all over-75s to recognise the increased complexity of many of these consultations.